I reserve the right to adjust the terms and conditions as required and therefore you should read these terms and conditions each time you make a purchase.
Prices – All prices are inclusive of VAT where applicable. Postage and Packaging and additional charges for personalisation are added as the you complete the order and will also be explicitly stated at the checkout.
Payment Terms – All items must be paid for at the point of order, by PayPal. I may consider special requests for payment by bank transfer and, in some cases for very large orders, payment in instalments. Any such requests should be sent via email before placing an order. I reserve the right to decline any such requests. In any case, no items will be dispatched by me until full payment has been made.
An email confirmation will be sent following every order and it is your responsibility to ensure that your email address is correct.
Sending your clothes for keepsakes and other memory items. It is your responsibility to provide the right number of suitable clothes. To be deemed suitable the clothes must be in suitably good condition for re-stitching together. If clothes are too worn when I receive them we reserve the right to refuse to use them and you will be informed and given the opportunity to send in additional clothes – though you will obviously pay the additional postage and packaging. If you specifically want all the items using, or feel particularly strongly about certain items, this must be specified when the clothing is sent to me. I will do my best to honour all requests but cannot guarantee to include all special requests, you will be kept informed throughout.
If you are in any doubt about the condition of the clothes, the quantity, or have any other questions about them please contact me before you send them. I cannot be responsible for any items lost in the post on their way to me and I therefore recommend that you send all clothes recorded delivery.
Delivery – All items dispatched by us are delivered by UK Mail courier. I am unable to accept responsibility for items once they are dispatched with the courier.
Returns, Refunds and Exchanges – I do our very best to make sure you receive the items you want, exactly as you want them. However, if any item arrives damaged, or if it is not the item you ordered, please inform me within 7 days of receipt to arrange a replacement or refund, provided the goods have not been used and are returned in their original condition. For items where I am not informed within 7 days of there being an issue we reserve the right to refuse a refund.
For keepsakes and other personalised items I am unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on my part. Some of the keepsake animals can vary quite a lot in appearance depending on the material used (how stretchy it is for example) and I cannot guarantee that your keepsake will look identical to the photographs on my website.
Where returning items please get proof of postage and where possible use recorded delivery. For items that are faulty or incorrect I will refund the postage. No refunds or exchanges will be made until the goods have been returned to us. We will make design decisions about where items of clothing are used - if you feel strongly about where certain pieces of clothing are used you must inform us either at the time of ordering (via the customer notes section) or in a note enclosed with the clothing.
This does not affect your statutory rights.
Your right to cancel – If you order through our website, or over the telephone you have a statutory right to cancel your order and receive a full refund for the price paid for the product for 14 days from the date that the order is placed, under the Consumer Protection (Distance Selling) Regulations 2000.
This right does not apply to any personalised products, or any products that have been tailored to your specific requirements.
If you wish to cancel an order for a keepsake/memory product you may do this by emailing or writing to me at the address above, prior to sending me your clothes for that order and I will refund the full price you paid.
Supply – All of the orders are subject to availability. I reserve the right to refuse to supply any individual or company.
Copyright – My customers are reminded that all of my designs are copyright protected and any attempt to reproduce them or any of the images on our site will result in legal action being taken. HarPur Creations reserves the right to use it’s own photography of products it has created for marketing purposes.
Disclaimer – I do my very best to ensure that all of the information on my website is correct. My products are handmade and therefore all measurements are approximate. Particularly with keepsakes and other memory items the products can vary greatly in their appearance due to the types of materials supplied by you. I use the same patterns for each keepsake/memory item, unless alternative patterns have been discussed with you, therefore any variations are unavoidable and I will not replace items where they do not exactly match the product example photograph on the website.
Web Site Usage and Conditions
This Website and all contents (including all photographs, images, descriptions, drawings and other material of any description) are owned by HarPur Creations. I may terminate your licence to use and may prevent your using this Website in the event of your breaching these terms.